Mercury
Business-grade AI voice and chat.
Mercury is an AI-powered voice and chat communications platform designed for business operations. Embeddable, API-first, and built for companies that handle real communication volume — inbound routing, automated response, escalation logic, and customer context. Goes beyond chatbots to provide a full communications layer that integrates with your operational stack.
High communication volume doesn't scale with headcount.
Service businesses and field operations deal with a constant stream of inbound communication — appointment requests, status questions, service calls, follow-ups. The traditional response is to hire more people to handle it. The volume grows faster than headcount can.
Most AI chat products are built for e-commerce or SaaS support. They handle simple FAQs and fail the moment a customer has a real operational question. Mercury is built for businesses where communication is operational — where the right answer depends on job status, customer history, and real-time context.
Mercury routes intelligently, responds with real business context, and escalates to humans when the situation requires it — not when the AI gets confused.
A full communications layer, not a chatbot.
AI Voice & Chat
Intelligent inbound handling for voice calls and chat messages. Understands context, routes accurately, and responds with business-specific knowledge.
Embeddable Widget
Drop Mercury into any web or mobile surface. Branded, configurable, and fully integrated with your existing customer records and workflow data.
API-First Architecture
Every capability is accessible via API. Build Mercury into your existing stack, orchestrate from your own systems, or extend with custom logic.
Intelligent Routing & Escalation
Mercury knows when to handle, when to route, and when to escalate. Escalation paths are configurable — to a human, a queue, or another system.
Customer Context Awareness
Mercury surfaces history, prior interactions, and account data at the moment of contact. Every conversation starts informed, not blank.
Operations-heavy businesses with high communication volume.
Mercury is the right fit if you handle significant inbound communication volume, your business logic is operational rather than transactional, and you need AI that integrates with real job and customer data rather than just responding to scripted FAQs.
Ready to handle more with less?
Reach out to discuss your communication volume, integration requirements, and what Mercury would look like in your operation.
Get Started with Mercury →