Carbon
The field app that trains your bench and sells the upgrade.
Carbon is the native mobile app your crew carries — the human intelligence in the field. Jobs, work orders, parts, and on-site payment, plus two things no other field app does: it surfaces the right approved how-to on the job, and it turns every diagnosis into a sale. It runs on its own alongside whatever office system you already use, or bonds fully to Silicon.
Two features that turn a first-week tech into your best closer.
Agentic How-To Videos
On the job, Carbon pulls up the right company-approved how-to video for the make, model, and symptom — hands-free. A first-week tech performs like a 20-year vet, without pulling the senior guy off another job. If nothing approved fits, it falls back to a ranked, clearly-labeled web result.
In-Job Upsell
Carbon turns the diagnosis into Good / Better / Best options — picture, plain-English warranty difference, and price — and the customer picks right there on the screen. Every tech becomes a salesman without having to be a closer. One tap becomes a quote.
Same app. Meet a shop exactly where it is.
The only difference between the two models is how much of the office Carbon is bonded to — and that is the whole sales point. Land day one without changing a thing they run; grow into the full stack when they are ready.
Standalone. Works on its own, alongside whatever office system they already run — even a competitor's — or none at all. Rip nothing out; start today.
Bonds to Silicon, the office app. Field and office fuse into one system — silicon carbide, Carborundum. The full stack.
Everything a field tech needs. Nothing they don't.
Native iOS & Android
Purpose-built native apps for both platforms — a real mobile experience optimized for use with gloves, in vehicles, and on-site. Not a responsive web wrapper.
Real-Time Job Updates
Schedule changes, new assignments, and dispatch updates push to the field instantly. The crew always has the current job list, not a snapshot from this morning.
Work Order Management
Open, update, and close work orders in the field. Capture notes, photos, signatures, and time on one screen — without paper or callbacks to the office.
Customer Records On-Site
Full customer history, site notes, equipment records, and service agreements before the tech knocks on the door. No more asking what was done last time.
On-Site Payment
Present the quote, capture the signature, and collect payment on the spot — the service call becomes a signed job and collected cash before the truck leaves.
Voice & Offline
Hands-free voice for the ladder and the crawlspace, and full offline mode for basements, mechanical rooms, and rural sites. Everything syncs the instant there is signal.
Any trades crew in the field.
Every tech a journeyman. Every tech a salesman.
Carbon in the field, Silicon in the office. Bonded, they are Carborundum — a shop that can't be ground down.